The Ultimate in Call Centre Software
Welcome to MaxContact: a feature-rich, flexible contact centre solution. Whether it’s outbound, inbound, blended, omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.
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Easily create custom routes with our graphical drag-and-drop IVR designer.
Converge multiple channels into one solution.
Improve agent performance, and make more customer contacts, with MaxContact’s true predictive dialling algorithm.
Workforce management solutions
Accurately forecasts your exact workforce requirements.
All the tools you need in a single interface
Max Contact’s software for contact centres and call centres enables your team to keep every call personalised, with all relevant information and insights at their fingertips. The outcome: increased sales performance and higher customer satisfaction.
The platform is packed full of features, including many unique to MaxContact, to ensure the best user experience possible.
MaxContact users can customise the alerts they receive to guarantee they never miss important information.
MaxContact’s powerful and customisable scripting utilises decision tree logic to guide users through your end-to-end processes.
MaxContact enables management to drive performance within your business, with custom campaign targets able to be set.
MaxContact’s granular-level permissions ensure management can restrict what staff members are able to access.
MaxContact users can create unlimited real-time dashboards and custom reports to delve deep into data insights that provide meaningful answers.
MaxContact’s ease of use has allowed us to quickly onboard new campaigns, and seamlessly run multiple campaigns at once for different clients.
We were looking for a vendor that we could truly partner and scale with. Working with MaxContact has enabled us to do just that. We know if we have a question, or a new idea, then the MaxContact team will work with us to deliver.
We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.