The Ultimate in Call Centre Software
Welcome to MaxContact: a feature-rich, flexible contact centre solution. Whether it’s outbound, inbound, blended, omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.
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Inbound solutions
Easily create custom routes with our graphical drag-and-drop IVR designer.
Omni solutions
Converge multiple channels into one solution.
Outbound solutions
Improve agent performance, and make more customer contacts, with MaxContact’s true predictive dialling algorithm.
Workforce management solutions
Accurately forecasts your exact workforce requirements.
All the tools you need in a single interface
Max Contact’s software for contact centres and call centres enables your team to keep every call personalised, with all relevant information and insights at their fingertips. The outcome: increased sales performance and higher customer satisfaction.
Feature rich
The platform is packed full of features, including many unique to MaxContact, to ensure the best user experience possible.
Advanced alerts
MaxContact users can customise the alerts they receive to guarantee they never miss important information.
Scripting
MaxContact’s powerful and customisable scripting utilises decision tree logic to guide users through your end-to-end processes.
Targeting
MaxContact enables management to drive performance within your business, with custom campaign targets able to be set.
Permissions
MaxContact’s granular-level permissions ensure management can restrict what staff members are able to access.
Custom reports
MaxContact users can create unlimited real-time dashboards and custom reports to delve deep into data insights that provide meaningful answers.
We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.
The people at Max Contact have been excellent to work with and they are very knowledgeable. Their call centre solutions have exceeded all of our expectations and continues to do so with the regular updates and value adds. Having worked with a number of call centre solutions over the years I can honestly say that I would recommend Max Contact to any organisation, large or small.
We were looking for a vendor that we could truly partner and scale with. Working with MaxContact has enabled us to do just that. We know if we have a question, or a new idea, then the MaxContact team will work with us to deliver.
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