A Complete Cloud Contact Centre Solution

MaxContact is a feature-rich contact centre platform built around your needs, with comprehensive support and advice at every step.

Simplified Omni, Inbound & Outbound Call Management

MaxContact provides all the tools you need within a single interface, enabling you to easily handle inbound calls, automate outbound calls, organise workflows around emails/chats and more.

Boost Sales & Deliver Greater Call Centre Customer Service

MaxContact can help your business grow from strength to strength, with its features proven to increase sales performance and customer satisfaction.

The Ultimate in Call Centre Software

Welcome to MaxContact: a feature-rich, flexible contact centre solution. Whether it’s outbound, inbound, blended, omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.

Want a free trial? Call (07) 5329 4785

Inbound solutions

Easily create custom routes with our graphical drag-and-drop IVR designer.

Omni solutions

Converge multiple channels into one solution.

Outbound solutions

Improve agent performance, and make more customer contacts, with MaxContact’s true predictive dialling algorithm.

Workforce management solutions

Accurately forecasts your exact workforce requirements.

Industry Solutions 
That Make All The Difference

Inbound

Outbound

Omni

Scripting

PCI-DSS Payment

IVR Automation

Workforce Management

Business Analytics

Intelligent Reporting

Configuration

Quality Assurance

Speech Analytics

Our solutions are used in a wide range of industries.

Business Process Outsources

Fundraisers

Sales

Debt Collection

All the tools you need in a single interface

Max Contact’s software for contact centres and call centres enables your team to keep every call personalised, with all relevant information and insights at their fingertips. The outcome: increased sales performance and higher customer satisfaction.

Feature rich

The platform is packed full of features, including many unique to MaxContact, to ensure the best user experience possible.

Advanced alerts

MaxContact users can customise the alerts they receive to guarantee they never miss important information.

Scripting

MaxContact’s powerful and customisable scripting utilises decision tree logic to guide users through your end-to-end processes.

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Targeting

MaxContact enables management to drive performance within your business, with custom campaign targets able to be set.

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Permissions

MaxContact’s granular-level permissions ensure management can restrict what staff members are able to access.

Custom reports

MaxContact users can create unlimited real-time dashboards and custom reports to delve deep into data insights that provide meaningful answers.

MaxContact’s ease of use has allowed us to quickly onboard new campaigns, and seamlessly run multiple campaigns at once for different clients.

Vilma Alvarenga

Contact Centre Manager, Chameleon Customer Contact

We were looking for a vendor that we could truly partner and scale with. Working with MaxContact has enabled us to do just that. We know if we have a question, or a new idea, then the MaxContact team will work with us to deliver.

Matthew Walton

Chief Sales & Marketing Director, Symmetry HR

We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.

Michael Mckeand

Founder Director, Health CX

We Proudly Work With

Address

Kon-Tiki Business Space, Tower 2

Level 1, 55 Plaza Parade,

Maroochydore CBD, QLD 4558

Phone

(07) 5329 4785

Aus Support

(07) 5293 8749

NZ Support

03 659 0155

Email

info@maxcontact.com.au

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increase your leads?