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Browse MaxContact’s most recent articles relating to contact centre and call centre management within Australia.


Five common contact centre planning mistakes

Five common contact centre planning mistakes

Preparing to overhaul your contact centre this year? A resilient, well run operation is a powerful asset that can help keep your enterprise ticking over, regardless of what’s unfolding in the wider world. Many Australian business leaders learnt the hard way that their...
Making the most of your long hours contact centre

Making the most of your long hours contact centre

Wondering whether it might be worthwhile keeping your contact centre open for longer? There can be significant benefits to doing so. If you regularly receive a large number of after-hours calls or you see an opportunity to sign up additional customers and collect...
2021 Predictions

2021 Predictions

Readying your contact centre for the new year It’s been a tough 12 months. COVID has knocked societies and economies for six and created challenges aplenty for business leaders. It’s also delivered a timely reminder of the critical role contact centres play in...