Online Publications
MaxContact In The News
Check out these mentions in online publications of MaxContact and its contact and call centre software solutions.
Flexible employment relationships: Five ways to ensure they’re a win-win for your contact centre
Allowing agents to work flexibly can be good for them and good for the bottom line, provided your systems and processes are sound.
Optimising the contact centre: lessons from COVID one year on
The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.How to maximise the return on your extended hours contact centre
Staying ‘open all hours’ can deliver significant benefits for businesses that put the right infrastructure and processes in place.
Security In The Fintech Space
The mass move to remote working has made some Australian contact centres vulnerable to compromise and disruption.
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