Simplifying your inbound call flows
With MaxContact’s simplified call routing application you’ll be able to design call flows that suit the needs of your business and customers
Inbound call centre solution that drives engagement
MaxContact’s drag-and-drop IVR designer has been made to simplify your call flows. The feature-rich designer allows you to quickly design, test and deploy inbound call strategies that will improve the customer journey.
Clients are able to make use of MaxContact’s easy-to-use, graphical, IVR designer to streamline call flows, set numerous parameters and better engage customers who are reaching out to your contact centre.
Increase Customer Experience
MaxContact’s IVR designer is a user-friendly solution that can have a positive impact on your contact centre. Engineered to be simple to use, it will allow you to map out customer call flows, set in place routing parameters and make for a better overall customer experience for the clients engaging with your company.
Allow agents to seamlessly take inbound calls while being logged into outbound campaigns and making calls. Priority will be given to the inbound call and will be routed to the agent with minimal wait time, thus driving agent productivity.
Features you will love
The Golden Ticket
Offer the ultimate customer experience with MaxContact’s Virtual Queue. Customers can hold their place in the queue, hang up and receive an automated call back once they are front of queue.
Automated Payment IVR
Collect payments 24/7 with MaxContact’s automated payment IVR. Allows clients to make payment at a time that suits them, without the need for agent involvement.
Configure IVR’s so that customers can add themselves to the DNC list, without the need for agent interaction.
Announce average queue times and dynamically use different IVR routes if times exceed thresholds, allowing you to reduce abandon rates and increase customer satisfaction in your call centre.
Build, test and configure IVRs in rapid time and make changes when it suits, without out the need for technical support.