Intelligent Reporting
Understanding your business statistics
With MaxContact’s intelligent report suite, you don’t just get statistics – you get a clear picture of your business dynamics.
Business intelligence to guide decision making
MaxContact’s impressive reporting suite has been designed by experienced call centre people who understand what the end user wants to see.
Given there is a vast amount of statistics and data running through a contact centre, it can be easy to get lost in the noise. Not with MaxContact, which makes it easy for you to see the key metrics and understand what is truly happening in your business.
Book a free trial and experience how our solutions can start revolutionising your business
Making reports fun
Contact centre reporting can be a big task but with MaxContact you can make it seamless and fun. If you require specific reports, at specific times, then have these organised via the intuitive report scheduler.
- Customisable reports: With a drag–and–drop interface it’s never been easier to build your own custom reports.
- Scheduling reports: Need a regular report? Schedule and as many reports, to as many people, as you require with MaxContact’s in–built report scheduler.
- Data retention: Want to know what happened this time last year? No problem. At MaxContact your data is never deleted – you’ll have access forever, which allows you to go as far back as you like to understand long–running trends in the business.
Providing clarity to your data
MaxContact has developed a comprehensive reporting suite that analyses all aspects of your call centre.
Providing clarity to your data
MaxContact has developed a comprehensive reporting suite that analyses all aspects of your call centre.
Staff productivity
Understand staff behavior with advanced attendance, status and break reports.
Sales metrics
Key analysis on your company’s sales performance, from calls to success, revenue collected or performance of data. You can see it all, and at different levels, with MaxContact.
Performance analysis
With vast amounts of data at hand, and intuitive tools to view it, you can begin to understand key trends throughout the business..
Data metrics
Get a holistic view of your data sets and understand your true return on investment from list suppliers.
A clear image of your data
MaxContact understands that call centres and contact centres can contain huge amounts of data … and that sometimes it’s not always easy to understand. With MaxContact’s clear, well presented information, it enables you to see what is happening and how to boost performance.
- Teamwork: Comparing live stats, on a team level, can drive healthy competition in the contact centre.
- Targets: Set key targets to be highlighted in reports – whether they are being achieved or not.
Case Studies
Why the Federal Government has given Aussies contact centres a fillip
This year has been a disruptive and challenging one for thousands of Australian businesses and business owners. COVID-19 has created an overnight recession, the likes of which we haven’t seen for decades, and when times will improve remains anyone’s guess. Handed down...
Sidestepping the most common omni-channel pain points
An omni-channel contact centre – industry jargon for a platform which connects with customers via telephone, email, web chat and SMS – can be a powerful asset for small and medium businesses. Going omni provides new opportunities to reach your customers and can help...
Recruiting agents who’ll stick around: 5 tips
High employee turnover rates are common in contact centres and understandably so. Outbound sales isn’t for everyone and nor is working nights and weekends, as many do in long hours centres. Cranky customers can also take a toll on motivation and morale over the long...