Omni channel solution for contact centres 

Improve customer journeys

Converge multiple channels, into one seamless solution to really drive customer experience with MaxContact’s omni solution. 

Home » Omni

Engage with customers via their desired channel 

MaxContact’s Omni Channel solution is an interaction management suite that will enable contact centre agents to productively interact with customers via their preferred interaction channel. 

Being a true, converged system, this solution allows agents to see a full history of interactions, regardless of the channel, which boosts efficiencies and productivity within your call centre while also improving customer experience.  

Converged solution 

Converging several different interaction channels, into one, manageable solution gives your company one point of contact for all interactions, rather than dealing with multiple suppliers and integrating various solutions. This reduces management time, complexities and costs. 

  

Historical interactions 

MaxContact’s Omni Channel solution provides you with full access to all historical interactions for a customer journey. 

Features you will love

Skills based routing

Need certain interactions to go to particular agents? Not a problem. Skillsbased routing is available on all channels.  

Last agent routing

Route interactions to the same agent that the customer previously dealt with, providing that allimportant continuity and enhancing customer experience.  

w

Switch between interactions

Agents can seamlessly switch between interactions, for example moving from a web chat to a voice call. 

Z

Faster resolution

Allow customers to contact your company via their preferred line of communication and increase first contact resolution. 

>

Optimise agent productivity

MaxContact’s easytouse agent interface allows users to become accustomed to one system, giving them that familiar consistency across multiple interaction channels while being able to handle multiple interactions at once, to really boost their productivity.

Address

Kon-Tiki Business Space, Tower 2

Level 1, 55 Plaza Parade,

Maroochydore CBD, QLD 4558

Phone

(07) 5329 4785

Aus Support

(07) 5293 8749

NZ Support

03 659 0155

Email

info@maxcontact.com.au

Are you ready to
increase your leads?