MaxContact Mentions In The News
Discover what people have been saying about MaxContact in online publications referencing the company and its contact centre solutions
MaxContact Helps Contact Centre Agents Communicate and Collaborate More Effectively With Microsoft Teams Integration
The MaxContact solution now allows contact centre agents to interact with customers from any Teams endpoint and helps contact centre agents and business users communicate and collaborate more effectively.
Flexible employment relationships: Five ways to ensure they’re a win-win for your contact centre
Allowing agents to work flexibly can be good for them and good for the bottom line, provided your systems and processes are sound.
Optimising the contact centre: lessons from COVID one year on
The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
How to maximise the return on your extended hours contact centre
Staying ‘open all hours’ can deliver significant benefits for businesses that put the right infrastructure and processes in place.
Security In The Fintech Space
The mass move to remote working has made some Australian contact centres vulnerable to compromise and disruption.
New Zealand Reseller News Innovation Awards
We’re delighted to have been nominated, along with one of our key partners, for the specialist category at the NZ Reseller News Innovation Awards.
MaxContact team up with CommsChannel
We've teamed up with CommsChannel as our managed services partner. Check out this article by IT Brief to learn more.
ARN Specialist Vendor Award
We’ve been nominated for an ARN Innovation Award. We’re honoured to be a part of such a diverse and creative event. Read this article by ARN to know more.